Privacy Policy

Last Updated: January 2026

1. Introduction

LORE LABS LIMITED ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application (the "App").

2. Information We Collect

Account Information: We collect your email address and authentication data via third-party providers (Apple, Google) to manage your account.
User Content: We store the memories, notes, and relationship details you explicitly input into the App ("User Data").
Usage Data: We may collect anonymous usage statistics to improve app performance (via RevenueCat or similar tools).

3. How We Use Your Information

To provide and maintain the App's functionality (e.g., retrieving your memories).
To personalize your experience using AI processing.
To process subscription payments.

4. Data Storage & Security

We employ industry-standard security measures to protect your information:

Encryption: All user data is encrypted in transit (via SSL/TLS) and encrypted at rest (using AES-256 standards).

Access Control: We utilize Row Level Security (RLS) within our database to strictly enforce that your personal data is accessible only to your authenticated account.

AI Processing: Your data is processed by our AI strictly for the purpose of generating insights for you. It is not used to train public AI models.

Limitations: While we take reasonable and industry-standard measures to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your data.

In the event of a security incident, we will take reasonable steps to investigate, mitigate, and notify affected users as required by applicable law.

5. AI Processing

User Data is processed by LLMs (Large Language Models) to generate insights. We do not use your personal data to train public AI models.

6. Children's Privacy

Our App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

7. Your Rights

You have full ownership of your data. You can delete your account and all associated data instantly via the "Delete Account" option in the App settings. Alternatively, you may request deletion by contacting us: support@mylore.app.

8. Contact Us

If you have questions, please contact us at: support@mylore.app.